Our custom-made garments are crafted to provide a unique and personalized fit tailored specifically to your measurements and preferences. We take pride in delivering high-quality, one-of-a-kind garments that reflect your individual style and requirements.
Fit Adjustment Policy
In the event that your custom-made garments arrive and require fit adjustments, we offer complimentary alterations within thirty (30) days of the delivery date and notification of arrival. We understand that achieving the perfect fit may require minor alterations, and we are committed to ensuring your satisfaction with the final product.
Alteration Process
To request fit adjustments, please contact our customer service team within the specified thirty (30) day period to initiate the alteration process. We will work closely with you to understand your specific alteration needs and preferences.
Remake Guarantee
If, after two rounds of complimentary alterations, you remain dissatisfied with the fit of your garment, we offer a remake guarantee. We will gladly remake the garment to ensure it meets your expectations and requirements. Please note that additional charges may apply for extensive alterations or changes to the original design.
Notification of Dissatisfaction
To qualify for the remake guarantee, you must notify us of your dissatisfaction with the fit of the garment within thirty (30) days of the initial delivery date. We kindly ask that you provide detailed feedback and specific reasons for your dissatisfaction to assist us in improving our services and products.
Return and Exchange Policy
Custom-made garments that have undergone alterations or remakes are not eligible for return or exchange unless there is a manufacturing defect or error on our part. We reserve the right to assess each return or exchange request on a case-by-case basis and make a determination in accordance with our policies and guidelines.
Communication and Cooperation
We value open communication and cooperation throughout the fitting, alteration, and remake process. Our team is dedicated to ensuring your complete satisfaction with your custom-made garments, and we encourage you to reach out to us with any questions, concerns, or feedback.
Modification of Terms
These terms and conditions are subject to change at our discretion without prior notice. Any updates or modifications will be communicated to customers via our website or other appropriate channels. By placing an order for custom-made garments with us, you acknowledge that you have read, understood, and agree to abide by these terms and conditions. If you have any questions or require further clarification, please don't hesitate to contact us. Sampson’s Custom Express:
